Art and Design, Vol. 1, Issue 2, Dec  2018, Pages 61-68; DOI: 10.31058/ 10.31058/

Research on Medical Registration Service System Based on Service Design Concept

, Vol. 1, Issue 2, Dec  2018, Pages 61-68.

DOI: 10.31058/

Shan Hu 1* , Xinyu Mao 1 , Xiangjun Wang 1

1 Industrial Design Department, Hubei University of Technology, Wuhan, China

Received: 16 November 2018; Accepted: 11 December 2018; Published: 21 December 2018

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From the perspective of service design, this paper investigates and analyzes the current operation mode and future development trend of medical service system. By investigating the needs of medical services of patients and analyzing them, the medical registration system is connected with artificial intelligence and information technology platform. In combination, a medical registration system scheme based on service design and centered on user experience is proposed. This paper focuses on the design of the medical registration service system, and uses the field research method to study the registration process of medical institutions. It is found that there are a lot of problems in the traditional medical registration method, which seriously affects the medical experience of patients and the medical efficiency of medical institutions. According to these questions, the entire medical registration process can be optimized and innovative, and more scientific and feasible solutions and new reference suggestions can be proposed.


Medical, Registration, Service Design, User Experience, Artificial, Intelligence


© 2017 by the authors. Licensee International Technology and Science Press Limited. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


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